f95 Privacy Policy

1. Introduction

This Privacy Policy describes how f95 (operating at f95.vin) collects, uses, stores and protects the personal information of individuals who register, deposit and play on the platform. f95 is an online casino and sports betting platform serving players in Pakistan, with all transactions conducted in Pakistani Rupees (PKR).

By registering an account on f95 you confirm that you have read this Privacy Policy and agree to the collection and use of your personal data as described here. This policy forms part of the overall agreement between you and f95 and should be read alongside the Terms and Conditions.

If you have questions about any part of this policy or about how f95 handles your data, the support team is available around the clock and can be reached through the help section of the platform.

2. Data We Collect

f95 collects personal data in several ways depending on how you use the platform. The categories of data collected are outlined below:

Information You Provide Directly

• Full name, date of birth and gender as provided during registration.
• Contact details including email address and mobile number.
• Identity verification documents such as a national identity card (CNIC) or passport when requested during KYC verification.
• Residential address details when required for account verification or withdrawal processing.
• Any messages or information you send to the f95 support team.

Information Collected Automatically

• IP address and approximate location derived from network data at the time of login and during active sessions.
• Device type, operating system, browser version and screen resolution used to access f95.
• Session timestamps, pages visited within the platform, games played, bets placed and deposits or withdrawals made.
• Cookie identifiers and similar tracking data as described in the Cookies section of this policy.

Information from Payment Providers

• Transaction reference numbers and confirmation statuses from JazzCash, Easypaisa, Raast and bank transfer providers.
• Partial payment account identifiers used to match deposits and withdrawals to your f95 account.

3. How We Use Your Data

The personal data f95 collects is used for specific, legitimate purposes directly related to operating the platform and maintaining a safe gaming environment for players in Pakistan. The primary purposes are as follows:

f95 does not use your personal data to make fully automated decisions that have a significant legal effect on your account without human review being available on request.

4. Sharing Your Data

f95 does not sell, rent or trade your personal information to third parties for their own marketing or commercial purposes. Data is shared only in the limited circumstances described below:

• Payment providers: Transaction data is shared with JazzCash, Easypaisa, Raast, bank transfer partners and card networks as required to process your deposits and withdrawals in PKR.
• Game software providers: Your account identifier and game session data may be shared with third-party casino game studios to facilitate game play and jackpot eligibility. These providers do not receive your full personal profile.
• Fraud and security services: Device fingerprinting and behavioural data may be shared with specialist fraud detection providers to protect the platform and all players from fraudulent activity.
• Legal and regulatory obligations: f95 may disclose personal data where required to do so by a valid legal process, court order or applicable regulatory requirement.
• Business transfers: In the event of a merger, acquisition or sale of all or part of the f95 business, player data may form part of the transferred assets. Players will be notified if such a transfer results in a material change to how their data is handled.

5. Payment Data

All PKR deposits and withdrawals on f95 are processed through third-party payment providers including JazzCash, Easypaisa, Raast, bank transfer channels and supported mobile wallets and cards. The handling of your payment credentials – including mobile wallet PINs, card numbers and bank account details – is governed by the privacy policy and security practices of those respective providers.

f95 receives transaction confirmation data including reference numbers, amounts in PKR, timestamps and the partial identifier of the payment method used. This information is stored on the f95 platform for the purposes of reconciling your account balance, processing withdrawal requests and maintaining transaction records.

• f95 does not store your full card number, CVV, mobile wallet PIN or online banking password.
• Withdrawal requests are only processed to a payment method verified as belonging to the registered account holder.
• Transaction records are retained for the period described in the Data Retention section of this policy.

If you have a dispute about a specific transaction, contact the f95 support team with the relevant transaction reference number. For issues with the payment provider itself, you will need to contact that provider directly.

6. Cookies and Tracking

f95 uses cookies and similar tracking technologies when you visit and use the platform. Cookies are small text files stored on your device that allow the platform to recognise your browser session, maintain your login state and remember preferences between visits.

Types of Cookies Used

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of essential cookies and continue to use f95.
• Functional cookies: Remember your preferences such as language settings, display preferences and recently played games to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate the platform, which games are popular, session durations and error occurrences. This data is used to improve the platform.
• Fraud prevention cookies: Used alongside device fingerprinting to identify suspicious login patterns, detect the use of multiple accounts and protect the platform from abuse.

You can manage cookie preferences through your browser settings. Blocking certain categories of cookies may affect the functionality of the f95 platform, particularly features that depend on session data. Essential cookies cannot be disabled without preventing access to the platform.

7. Data Retention

f95 retains personal data for as long as your account remains active and for a period thereafter as required by operational and record-keeping obligations. The general retention periods applied are as follows:

• Active account data: Retained for the full duration your account is open on f95 and used actively to operate and manage your account.
• Transaction records: Deposit, withdrawal and betting history records are retained for a minimum of five years following account closure to support dispute resolution and record-keeping requirements.
• Identity verification documents: KYC documents such as CNIC copies are retained for a minimum of five years from the date of verification or from account closure, whichever is later.
• Support correspondence: Messages between you and the f95 support team are retained for a minimum of two years to support ongoing issue resolution and quality review.
• Anonymised analytics data: Usage and session data that has been fully anonymised may be retained indefinitely as it can no longer be linked back to an individual player.

When the applicable retention period expires, personal data is securely deleted or anonymised. You may request early deletion of certain data categories by contacting the support team, subject to overriding retention obligations.

8. Your Rights Over Your Data

As a registered player at f95, you have specific rights in relation to the personal data held about you. These rights can be exercised by contacting the f95 support team directly:

• Right to access: You can request a copy of the personal data f95 holds about you. f95 will respond to such requests within a reasonable timeframe and in a commonly used format.
• Right to correction: If any personal information held about you is inaccurate or out of date, you can ask f95 to correct it. Identity-related corrections may require documentary evidence.
• Right to deletion: You can request that f95 delete your personal data. f95 will action this request where it is not prevented by overriding retention obligations such as transaction record-keeping requirements.
• Right to withdraw marketing consent: If you have opted in to receive marketing communications from f95, you can withdraw that consent at any time by updating your account preferences or contacting support. Withdrawal of consent does not affect communications necessary for account management.
• Right to object: You can object to the use of your data for certain purposes such as analytics profiling. f95 will review such objections and respond accordingly.

9. Data Security

f95 applies technical and organisational measures to protect the personal data of players from unauthorised access, accidental loss, alteration and disclosure. Security measures applied at f95 include the following:

• Encryption of data in transit between your device and f95 servers using industry-standard TLS protocols.
• Access controls that limit which team members can view or process personal data, based on their specific role within the organisation.
• Regular reviews of access logs to identify unusual or suspicious access patterns.
• Fraud detection systems that monitor login behaviour, device changes and transaction patterns to identify potential account compromise.
• Secure data storage with controls on physical and remote access to servers.

While f95 takes data security seriously, no system is completely immune to risk. In the event of a data security incident that affects your personal data in a material way, f95 will notify affected players as promptly as reasonably possible.

You also play a role in keeping your account secure. Use a strong, unique password for your f95 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your consent.

10. Minors

f95 is strictly an adults-only platform. Registration and use of the platform is not permitted for anyone under the age of 18. f95 does not knowingly collect personal data from individuals under 18 years of age.

If f95 becomes aware that an account has been registered by or is being used by a person under 18, the account will be closed immediately, any balance forfeited and any personal data collected in connection with that account deleted as soon as practicable.

11. Changes to This Policy

f95 may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features introduced on the platform or changes in applicable requirements. The effective date shown at the top of this page reflects when the current version was last revised.

Where changes to this policy are material – for example, a significant change in the categories of data collected or in how data is shared – f95 will make reasonable efforts to notify registered players via their registered contact details before the changes take effect.

Continued use of the f95 platform after a revised Privacy Policy has been published constitutes your acceptance of the updated version. If you do not agree to a revised policy, you should stop using the platform and may request account closure by contacting the support team.

12. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights or have a concern about how f95 has handled your personal information, please get in touch with the f95 support team through the help section of the platform.

The support team is available around the clock and will respond to privacy-related queries as a priority. For written correspondence, the f95 contact email is displayed in the footer of this page and throughout the platform's help section.

You can also find answers to common questions about accounts, payments and platform rules on the FAQ page, which covers the most frequently asked topics in plain language.